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Privacy Policy

Mind the Gap Tutoring · Last updated: November 5, 2026

Who I am

Mind the Gap Tutoring is run by Kristen, an independent tutor in Ontario, Canada.

If you have a privacy question, or you want me to delete your information, write to me at the email address above.

I'm in Ontario, so two Canadian laws shape how I handle your information: CASL (Canada's anti-spam law) for email, and PIPEDA for personal information. I don't claim any certification. This page describes what I actually do.

What I collect

Why I collect it

Emails, consent and unsubscribing

I only email people who signed up, downloaded something from me, or got in touch with me. I send marketing emails only to people who have agreed to get them. My email list and the emails I send are managed in systeme.io. When you sign up on a systeme.io form, you tick an unchecked box to say yes. I never tick it for you.

Free downloads. When you download a free resource from me, such as the Grade 8 Evidence of Learning template or my ILC deadline cheat sheet, you join my email list. That is how the downloads work. You can unsubscribe at any time.

The contact form. If you send me a message through the contact form on my website, the form sends your name, email address, topic and message to MailerLite, and it adds your email address to my email list. I'm moving my list to systeme.io and plan to change this. You can unsubscribe at any time.

Every email I send says who I am, gives my mailing address (136 Griffis Rd, Neebing, ON) and my email address, and includes an unsubscribe link. You can unsubscribe with one click. I honour unsubscribe requests promptly, and always within 10 business days. You can also email me and ask to be removed. I keep a record of how and when people agreed to get my emails.

Evidence of Learning intake form

If you fill in my Evidence of Learning intake form, I collect:

Parents or guardians fill in this form, and I collect only what I need to prepare the document. I use it only to prepare the Evidence of Learning document you asked for. While you fill in the form, your browser saves a draft on your own device so you don't lose your work. Submitted answers are sent to a server I run on Render and stored in Airtable, a database service I use to manage submissions. The drafts I prepare are stored in a private GitHub repository and are not published on my website.

I delete this information when you ask me to, including the submission and the drafts I prepared from it. I also clean out old submissions about once a year, but I can't promise a specific date, and I haven't set a fixed retention period. To have your information deleted sooner, email me at the address above.

How I use Claude (AI) to prepare drafts

For the done-for-you Evidence of Learning service, I use Claude, an AI assistant made by Anthropic, to help generate first drafts from the information you give me in the intake form. I review every draft myself and check it with you by email.

Before the information is sent to Claude, I replace your child's name with the word "Student" and I leave out your contact details. The answers you write are sent as you wrote them, so please don't put anything in them that you wouldn't want processed this way.

I use Claude through Anthropic's API, which Anthropic provides under its commercial terms. As of November 2026, Anthropic says it does not use information sent through its API to train its models by default, and that it automatically deletes API inputs and outputs from its systems within 30 days. There are exceptions, such as content flagged for a policy violation or where the law requires Anthropic to keep it longer. You can read Anthropic's own explanations of model training and data retention.

Assignment review

If you book assignment review, you email me your child's work and I give feedback on it. Feedback only: I give comments and suggestions, and I do not write, rewrite or complete the work.

Tutoring sessions

I hold tutoring sessions over Zoom. I do not record them.

Who sees your information

I use these tools to run my business, and they handle your information on my behalf:

Some of these companies may store information outside Canada. I don't sell or rent your information to anyone.

How long I keep it

I keep your information while you're on my email list or a customer. If you unsubscribe, I keep your email address on a "do not email" list so I don't contact you again, and I keep the record of your consent for as long as I need it to show that I handled your information properly. Intake form information is covered in the section above. Student work you send for assignment review, and my feedback on it, is kept for 2 years. I delete other information when I no longer need it, or when you ask me to.

Keeping it safe

I use reputable platforms and limit who can get into my accounts. No system is perfectly secure, but I take reasonable steps to protect your information.

Your choices and rights

You can ask me to:

Write to me at kristen@mindthegaptutoring.ca and I'll reply. If you're not satisfied with my response, you can contact the Office of the Privacy Commissioner of Canada.

Children

Most of my clients are parents. Parents or guardians give me the information about their child, and I collect only what I need to tutor or to prepare documents. I use it only to provide the service they asked for. I don't send marketing emails to children.

Changes to this policy

If I change this policy, I'll update the date at the top.